Our Cookies Policy can be found here.
Third Party Data
Information We Collect
There are different methods on how and when we collect your personal information. Personal Identifiable Information (PII) is defined as any information which on its own, or when merged with other information, allows an individual to be identified. For example, this can be your name, telephone number or address.
We collect your information when you do any of the below:
- Place an order by email, telephone or in person at one of our branches
- Make an enquiry regarding our products or services
- Sign up for our newsletter, promotions or offers
- Correspond with us, whether by phone, letter, email, social media or chat facility
- Fill out any forms on any of our websites or during a visit to one of our display areas or sister factories.
- Complete any forms relating to accidents or incidents for Health and Safety and Insurance purposes
- Use our car parks and display gardens which have CCTV for the security of both customers and colleagues
- When you visit us at an exhibition and provide us with your contact details.
The personal information that we may then collect includes:
- Email address
- Phone/ mobile number
- Records of your contact with us for example logs of correspondence interactions pre and post-sale
- Data about how you use and access our websites, this includes your IP address, operating system and browser type. Further information about this can be found in our Cookies Policy.
How We Use Your Information
Dunster House Ltd uses the personal information that we collect about you or that you provide to us for the following reasons:
- To track sales and enquiries
- To answer your questions or provide you with requested information
- To process your order including sending order confirmations and invoices, payments and refunds
- To keep you up to date with the status of your order
- To book and prepare collection of your order
- To send you newsletters and information for marketing or advertising purposes
- To respond to your correspondence and customer service queries
- For management and auditing of our business operations including accounting
- To contact you for your opinions on our products and services
- To allow us to develop, review and improve new/existing products and services based on your opinions and reviews
- To notify you about any important changes to our services or our sites
- To comply with any legal or regulatory obligations
- To facilitate any business transactions that include bankruptcy, mergers, acquisitions, asset sales or if the business is sold
Accessing Your Information & Updates
Below is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from 25th May 2018. If you wish for further information or explanation regarding your rights please contact us or visit the ICO website.
- The right to be informed about the processing of your personal information
- The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
- The right to object to processing of your personal information
- The right to restrict processing of your personal information
- The right to have your personal information erased (the “right to be forgotten”)
- The right to request access to your personal information and to obtain information about how we process it
- The right to move, copy or transfer your personal information (“data portability”)
- Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you
If your personal information changes we politely request that you tell us so we can update your records. You can do this by filling out your details in the Contact Us section on our website.
You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. Please fill out the Subject Access Request Form for a copy of your personal information, this form can be found here.
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/.
Legal Grounds for Data Processing of PII
We will rely on the following legal bases to use your personal data:
- Performance of a contract - Where it is needed to provide you with our products or services, such as:
- Providing you with a tailored quote which includes prices.
- Managing orders that you have with us which includes products and services (delivery/installation)
- Updating your records once an order has been placed
- Any activities relating to the product or collection of the order which includes enquiries, quotes, orders and administration of order/quote
- Where it is in our legitimate interests to do so, such as:
- To provide you with information regarding our products and services
- To provide you with suitable content on our website
- To perform and/or test the performance of, our products, services and internal processes
- For management and audit of our business operations including accounting
- To carry out monitoring and to keep records of our communications with you and our staff
- For market research and analysis and developing statistics
- For direct marketing communications to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service. We will send marketing to you by email, post and phone
- Subject to the appropriate controls, to provide insight and analysis of our customers to business partners either as part of providing products or services, helping us improve products or services, or to assess or to improve the operating of our businesses
- To comply with Legal Obligations such as:
- Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations
- Vital Interests such as:
- If you are involved in an emergency whilst visiting one of our branches or during a collection we may need to provide the details that we have about you to the emergency services.
- For some direct marketing communications
Withdrawing Consent and Opting Out
If you choose to opt in to receiving communication from us and change your mind and wish to opt out you can do this in a number of ways:
- Clicking the unsubscribe link in any of our emails
In cases where we rely upon consent to process your personal data you can withdraw this at any time by contacting us via the Contact Us section on our website.
When we receive notification that you wish to withdraw consent or change your preferences we will do this as soon as reasonably possible and most likely within 72 hours of the request.
Retention of Personal Information and Why
Unless otherwise explained we will hold your personal information based on the following reasons:
- For as long as we have reasonable business needs, such as managing your orders and managing our operations
- For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
- Retention periods in line with legal and regulatory requirements or guidance.
- If you have not placed an order with us and we no longer have an ongoing legitimate business interest to process your data we will delete this data. In the event this is not possible due to data backups in archives we will ensure that no further processing takes place with your data until we are able to delete the data.
Disclosing your data / Information sharing
Dunster House Ltd does not sell your personal information to third parties.
Dunster House Ltd will never make your personal details available to other companies for their own marketing purposes.
We may use other companies to provide services to you on our behalf. These services may include but are not limited to answering your questions about products or services, sending postal mail and courier services. We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.
We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it.
Your personal information is not transferred or disclosed outside of the UK or the EEA.
We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our websites.
Concerns and Contact Details
Data Protection Officer
Dunster House Ltd
Elms Farm Industrial Estate
or email: firstname.lastname@example.org