Dunster House Ltd.
Est. 1994

Privacy Policy

This Privacy Policy was last updated May 2018.


About Us

Dunster House Ltd is committed to protecting your privacy and personal data that you provide to us, or any that we may collect from or about you. We completely understand that nobody wants to have their personal information misused or sold and how important it is for us to protect your personal information. We do not sell your personal information to anyone. This applies to all products, services and instances where we collect your data; visiting us at one of our branches, contacting us by telephone and using our websites. By visiting and using our websites, you are accepting the terms in this Privacy Policy.

We politely request that you take a minute to read through this Privacy Policy. If you have any questions the contact details are listed at the end of the Privacy Policy.

In this Privacy Policy, we use the term “Dunster House Ltd” (and “we”, “us” and “our”) to refer to Dunster House Ltd.

Our Cookies Policy can be found here. 


Third Party Data

This Privacy Policy does not cover any information collected by third-party sites or content or applications that may link to, or be accessible from or on, our website. At times our website may contain links to other websites that are not managed by us. If you choose to click on a third-party link, you will be directed to the third-party’s site. Each third-party website will have their own Privacy Policy and we recommend that you review this due to us having no control of the site, the content or the operations of the site or policies.


Information We Collect

There are different methods on how and when we collect your personal information. Personal Identifiable Information (PII) is defined as any information which on its own, or when merged with other information, allows an individual to be identified. For example, this can be your name, telephone number or address.

We collect your information when you do any of the below:

The personal information that we may then collect includes:

Our website is not marketed and does not knowingly collect or maintain personal information from, children under the age of 16. In the event this happens we will delete the information. If you believe that we may have any information from or about a child under the age of 16, please let us know via the contact details at the end of this Privacy Policy.


How We Use Your Information

Dunster House Ltd uses the personal information that we collect about you or that you provide to us for the following reasons:


Accessing Your Information & Updates

Your Rights

Below is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from 25th May 2018. If you wish for further information or explanation regarding your rights please contact us or visit the ICO website.

If your personal information changes we politely request that you tell us so we can update your records. You can do this by filling out your details in the Contact Us section on our website.

You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. Please fill out the Subject Access Request Form for a copy of your personal information, this form can be found here.

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us using the contact details at the end of this Privacy Policy.

You have the right to complain to the Information Commissioner’s Office which enforces data protection laws:


Legal Grounds for Data Processing of PII

We will rely on the following legal bases to use your personal data:

  1. Performance of a contract - Where it is needed to provide you with our products or services, such as:
    1. Providing you with a tailored quote which includes prices.
    2. Managing orders that you have with us which includes products and services (delivery/installation)
    3. Updating your records once an order has been placed
    4. Any activities relating to the product or collection of the order which includes enquiries, quotes, orders and administration of order/quote
  2. Where it is in our legitimate interests to do so, such as:
    1. To provide you with information regarding our products and services
    2. To provide you with suitable content on our website
    3. To perform and/or test the performance of, our products, services and internal processes
    4. For management and audit of our business operations including accounting
    5. To carry out monitoring and to keep records of our communications with you and our staff
    6. For market research and analysis and developing statistics
    7. For direct marketing communications to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service. We will send marketing to you by email, post and phone
    8. Subject to the appropriate controls, to provide insight and analysis of our customers to business partners either as part of providing products or services, helping us improve products or services, or to assess or to improve the operating of our businesses
  3. To comply with Legal Obligations such as:
    1. Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations
  4. Vital Interests such as:
    1. If you are involved in an emergency whilst visiting one of our branches or during a collection we may need to provide the details that we have about you to the emergency services.
  5. Consent:
    1. For some direct marketing communications

Withdrawing Consent and Opting Out

If you choose to opt in to receiving communication from us and change your mind and wish to opt out you can do this in a number of ways:

In cases where we rely upon consent to process your personal data you can withdraw this at any time by contacting us via the Contact Us section on our website.

When we receive notification that you wish to withdraw consent or change your preferences we will do this as soon as reasonably possible and most likely within 72 hours of the request.


Retention of Personal Information and Why

Unless otherwise explained we will hold your personal information based on the following reasons:



Disclosing your data / Information sharing

Dunster House Ltd does not sell your personal information to third parties.

Dunster House Ltd will never make your personal details available to other companies for their own marketing purposes.

We may use other companies to provide services to you on our behalf. These services may include but are not limited to answering your questions about products or services, sending postal mail and courier services. We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.

We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it.

Your personal information is not transferred or disclosed outside of the UK or the EEA.


Changes to this Privacy Policy

We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our websites.

Concerns and Contact Details

If you need to contact us regarding our Privacy Policy or any other related issue please write to:

Data Protection Officer
Dunster House Ltd

Factory 1

Caxton Road

Elms Farm Industrial Estate


MK41 0LF

or email: